Ricky’s Online Business Blog

A customer often needs to share files for his clients.  The clients need to see the photos of his products before deciding to buy.  The photo files are often large in file size.

He has been using File Transfer Protocol (FTP) software for this purpose.  He created a specific directory on his web server, uploads the files into that directory, and asks clients to download from that directory.

While this has been working for his purpose so far, it is not a very good way for file sharing.  For one, non-technical users may not know how to download files using FTP.  Either they need to know what to type on the address bar in Windows Explorer (such as ftp://user@ftp.domain.com), or they need to install and use some FTP software to download the files.  Worse, some companies do not allow employees to install new program without proper authorization.

Also, if the files are to be shared among more than one client, a client who can access the directory can often see the files shared to other clients.  Of course, my customer can create different directories for different clients.  But it’s simply more work.

Also, his clients just want to look at the photos.  By using FTP, they need to first download the files in order to view the photos.  But download wastes time, especially for large files.

FTP as its name suggests, is used for “file transfer”, that is to upload and download files from and to a server.  It is not really meant for “file sharing”, which is to share files between and among more than one user.

Since my customer needs to share photos, instead of using the more technical FTP, why not use Flickr instead?  Just upload the photos to Flickr, decide who can view the photos, and share the web address which contains the photos to the clients.  The clients will be able to view the photos without needing to download.

From time to time, w can hear web sites being defaced and turned into something else. We also know server scan be brought down by DDoS (distributed denial-of-service attack). Just months ago, a customer’s web site (at that time not hosted by me) was attacked and had been down for a few days, due to sabotage by a disgruntled ex-employee who happened to be a computer expert.

I don’t like hackers’ act of hacking web sites. They are only creating nuisance for people and economic waste for the soceity, yet gaining nothing for themselves. Yes they may feel an empty sense of achievement, but it’s vanity, just like going after the wind. Even if they are paid for the job, deep down in their heart they know they are breaking the law and doing something wrong that they will not like to tell their children.

Anyway, like it or not, hacking is already being used as a tool to advance one’s propaganda, to bring down one’s business rivals, or even enemies in war. I have customers who asked how to hack their competitors, for business or even political purpose.

Perhaps in future wars, where cyberwar is a main feature, hackers will be the ones very instrumental. I’m not justifying for hackers. But my point is that hacking is here to stay.

But in a broader sense, “hacking” also means playing around with technologies, possibly to improve them. There are many scientists and inventors we acclaim who were actually “hackers” (not computer hackers) at their times to “hack around” to see what works better. Without their “hacking” skills, we would not be enjoying the standard of life we have now.

We don’t need the computer hackers. But they are not going away and we have to accept the fact. But we need the “hacking” culture, without which our society will not advance.

According to the blue ocean strategy, one way to find your blue ocean is by targeting and turning current non-customers of your products into your customers.  It is interesting to observe how non-users of a product can be turned into users by innovative offers and technologies.

Looking at the development of Internet in the past one and half decade, we can see the role of Internet users changing, from mere consumers of information in the 90’s, to producers and publishers of information on the Internet nowadays!

Just think about it.  In the good old days, we surfed the World Wide Web to read up what the site owner wrote. Then with the development of web authoring tools, the more technical people among us learned to design and publish web pages on the Internet.  Around the turn of the millennium, any IT student (including me) could do up a web page!

With the flourishing of social networking web sites in past few years, even non-technical people got to express themselves on the Internet.  Nowadays, more than 9 out of 10 college students own a piece of virtual property on Facebook or Friendster!

When blogs were popularized in more recent years, we change from owning a member page on Friendster to owning a blog!  Now virtually any Internet user can express themselves and shout on the Internet by blogging.  Even those who used to consider Internet as a scary place started to speak up!  Think about it.  It’s easier to learn WordPress than Microsoft Word!

So the Internet population has been transformed from content consumers to content “prosumers” (producer-consumer).  The technologies have turned non-users of the Internet to voice our thoughts, to using the Internet to rave about anything!

But many people in this country are still not using the Internet yet.  But watch and see.  When mobile Internet becomes so pervasive in our mobile phones, there will be more people surfing the Internet on mobile than through PC.

If most mobile users know how to send an SMS message now, they will know how to “micro-blog” in the future.  Microblogging tools such as Twitter may not be so popular and useful now.  But it will be in the future as more non-Internet users become Internet users via mobile phones.  At that time, even more people will publish content on the cyberspace!