Archive for the 'Character' Category

May 30 2010

Should We Trust People In Business?

Published by Ricky under Character, Ethics

No doubt we are living in a distrustful world. There are some people who just can’t be trusted. But I guess most people are innocent like you and me, basically good people but just hesitate to trust others.
I suppose the world maintains itself based on trust, without which it will just break down. We trust our engineers have done good job that our roof won’t fall down to hit our head. We trust our banker with our money that it won’t get lost.
Managing people needs trust. We must trust our employees for certain things, or we will end up doing all the job ourselves.  Expanding business network needs trust. We must trust our partners that they will do their part, or we will end up being lone island in business.
Correct me if I’m wrong, the world needs more trust.  As we extend our trust to people more, good and innocent people like you and me will reciprocate their trust to us.
I think between trusting people and distrusting people, I would rather choose to trust than distrust. The world needs more trust and we can do our part to make it a better world.
The problem is, who to trust and what to entrust them with? This comes with experience. My observation in business is that, we should be shrewd as snakes (know the workings of the devil), but be innocent as doves (be like angel believing the world can get better) :)

No doubt we are living in a distrustful world. There are some people who just can’t be trusted. But I guess most people are innocent like you and me, basically good people but just hesitate to trust others.

I suppose the world maintains itself based on trust, without which it will just break down. We trust our engineers have done good job that our roof won’t fall down to hit our head. We trust our banker with our money that it won’t get lost.

Managing people needs trust. We must trust our employees for certain things, or we will end up doing all the job ourselves.  Expanding business network needs trust. We must trust our partners that they will do their part, or we will end up being lone ranger in business.

There is a Chinese saying that if we use the service of people, trust them. Otherwise, do not hire him (用人不疑,疑人不用). Especially true in managing people who work for us.

Correct me if I’m wrong, the world needs more trust.  As we extend our trust to people more, good and innocent people like you and me will reciprocate their trust to us.

Between trusting people and distrusting people, I would rather choose to trust than distrust. The world needs more trust and we can do our part to make it a better world. Not only for the world, but for the advantage of ours and people around us too.

The problem is, who to trust and what to entrust them with? This comes with experience. My observation in business is that, we should be shrewd as snakes (know the workings of the devil), but be innocent as doves (be like angel believing the world can get better) :)

No responses yet

May 08 2010

What I’m Agreeable About Leadership

Published by Ricky under Character, Leadership

Here are a few ideas about leadership that I’m agreeable with:

  • Leadership is a service. A leader is one who provides a service called leadership.
  • A leader is just one part of the team.  Everyone in the team plays his or her own role.  The leader plays a role by providing leadership.
  • Since leadership is a service, a leader is one who serves others by providing that service. He or she is a servant (one who serves) to others.  The leader is a servant leader.
  • Leadership is a calling.  It is something bestowed to the leader.  It is not his or her thing. The leader serves for something higher than just him or herself.
  • Leadership is nothing glorious. It is not about the leader. It is not about anyone’s reputation. It is not about exalting the leader him or herself. He or she has no need to take credits.
  • When his or her job is done, or his or her term with the team is over, the leader should just step down and let others take over. The leader should not stay on for the sake of ego.
  • The leader is not one who sits behind and instructs people to do things. He not only knows the way, but he walks the way, and shows the way too.
  • Leadership is about more than just inspiring others to be their best, but is also about inspiring others to be better persons than before.
  • A leader teaches others to fish.  He or she does not fish for them.  But when necessary, the leader does fish with them.
  • A leader does not just seek to complete the tasks given, but seeks to take care of the people working with him or her too.  The leader should seek to make them better persons after working together than before.

Sun Tzu says, “Hence his victories bring him neither reputation for wisdom nor credit for courage” (故善戰者之勝也,無智名,無勇功).  Once a leader’s job is done, just get lost!  The world is not about the leader.

My view may not be complete, nor even correct.  But if you feel disagreeable on anything, please feel free to disagree. :)

No responses yet

Feb 24 2010

Reflection of MBA Semester #1 – The Start of Self-Discovery

Published by Ricky under Character, Leadership, MBA

Now it’s February 2010, I have completed two semesters of MBA course in Graduate School of Management in Universiti Putra Malaysia (GSM-UPM) since joining in July 2009.

Recently it dawns upon me that I should reflect on my MBA experience after each semester and write it down. It will be great later in life to look back and relive the wonderful experience I have had in this stage of life. So I would like to record down these experiences in the first semester (July to October 2009) while the memory is still fresh…

It’s been years since I wanted to go back to school. Unlike my friends, I have taken a weird and slow route by taking only 2 subjects per semester, due to my personal reasons for taking MBA. In the first semester, my two subjects were Accounting for Business Decision, and Organizational Behavior.

Though I have had a little background in accounting before, this subject in managerial accounting has been quite a learning experience for me. Under the guidance of our good lecturer Dr Foong, I have been made to see beyond the numbers and look into the rationales behind accounting decisions made by businesses.  I was even once challenged and “cornered” by her publicly in class for a decision made to the extent that I felt like losing face. But I’m glad to have gone through this learning process.

The students in accounting class were divided into groups. Due to a little “expert power” in the subject matter, I emerged as natural leader of my group of six members. We had many discussions together for our assignments, completed one class presentation, and had some arguments too.

Thinking back from now, this group in accounting class has been the strongest group I ever joined so far in two semesters. Almost everyone is someone is his or her own way – either as a good leader or team player. Yes, I think we have scored well together, thanks to team members working together :D

Accounting Group

Accounting group members

As for Organizational Behavior (OB), it’s been an eye-opening experience to learn about human behaviors in organizations. But more importantly, it actually helped me to discover myself. I especially liked the self-assessment quizzes in the textbook. These tests had helped me to know my own weaknesses, especially in assertiveness, conflict resolution and negotiation.

All students were also required to stand before class and present on selected topic. Drawing on my past MLM experience and other life experiences, I presented on “Self-Efficacy – If You Think You Can, You Can!”. It was the first time I shared such authentic life story to many people. The sharing has since been one of the presentations I like most so far.

As part of coursework for OB, I also paired up with a classmate to produce a training booklet for managers on negotiation using Sun Tzu’s Art of War. It is completed with two case studies, one from the then crisis in MCA, and another from the US-Malaysia talk for free trade agreement. I have been reading about Sun Tzu for some years, and now so glad to be able to apply the principles learned in a real life topic :D

Due to time constraints of our initial group leader in OB class, he passed on to me the responsibility to coordinate our group work. We did fairly well in our group project and presentation on “Have You Got A Lady Boss?” I have also learned to use Google Apps to conduct online survey!

MBA is part of my self-development plan.  In this first semester, I have learned about being a team leader and a team player. Wherever I have been put to serve, whether as a leader or follower, just play my role to the best and serve lah. Don’t complain!

I have learned before that leadership is a service. A leader is one who serves others. It is not about personal ego and glory. When you have done your job, just get lost and let others take over. I subscribed to the idea of servant leadership. But I have not had the chance to practise until first semester when I could serve in both Accounting and OB groups.

But it had not been all smooth sailing, and I have encountered problems too. The first situation was when two group members had some conflict with each other. As group leader, I had mediated between them too. Though it’s resolved and they are now well as before, I also discovered that I could not handle conflicts very well. It’s been quite lucky to me that the conflict did not escalate to affect the group performance.

In the second situation, one capable group member turned down my request to perfect her work, that I had to get another member to take over her part in the last minute while everyone was busy. To be frank, it hurt me and inconvenienced others. But I found myself having problem confronting team members when they did not go my way. I should also have clarified expectations of what I wanted more clearly. But most importantly, I have been taught to exercise “grace”, be forgiving and not hold grudge against anyone when feeling wronged. (No grudge ever held because later in second semester we teamed up again and she has delivered good job)

Another skill I gained was speed reading (with speed understanding). Previously I was not able to read fast. But in the MBA course, sometimes we are required to absorb a lot of materials in short span of time. At first, I complained about having to read 120 pages in just 4 days in one instance. But now I found myself reading much faster than before. Thanks to MBA :)

In overall, the first semester has been a good start of a self-discovery journey.  I have enjoyed the campus life very much, to the extent that I wish I could stop working and concentrate on studies alone.

I’m satisfied with my performance in the first semester. I was also socially active, and participated in class a lot, especially when compared to second semester later. I’ll write about the more eventful second semester. Stay tuned…

How about the start of your MBA? Did you share any similar experience with me?

One response so far

Next »