Ricky’s Online Business Blog

One year ago, as a volunteer work, I created a blog for an event.  The good news is, the organizer didn’t have to fork out a single cent for Internet presence.  The bad news is, the blog challenged the way they thought how a web site works.

I was helping to blog regularly for the event.  As you know, whatever we blog now comes up at the top.  I remember being told not to blog any more for time being, because the last blog post was so important that it had to stay at the top of the home page.  In another case, the committee chairman told me a post had disappeared!  It had “dropped off” the home page after a few newer posts were put up!

With the advent of World Wide Web, we became so used to the way how a web site organized itself, that is, hierarchically with menus and sections.  But blogs changed the way how a web site works.

On blogs, the latest piece of information comes at the top. Then as we put up more posts, the previous post will “drop” down in the home page slowly to the bottom, until “disappearing” into oblivion (actually hidden from the home page).

Frankly, when I first started to read blogs and publish a blog, I was not so used to how it worked too.  I thought it was not “user-friendly”.  But as time went by, I started to see the logic and got familiar with blogs now.

Instead of an almost dead hierarchical web site, a blog site is just like a live person who changes from time to time.  Rather than just looking at the same old and cold content, a blog gives a more personal touch, a plus point for businesses.  It encourages more interaction with the users, through links, search box, comments, widgets and others.

But there are still many who think blogs are not the best way to organize information.  As “the customers are the kings”, we must not be so proud to assume that blog is the best architecture for a web site.  But just like other technologies, I believe blogs will evolve to be even better and more useful.

A customer asked me how to “erase” the web pages which contain negative opinion in Google search result pages about a public figure, whose perceived image is less than perfect.

Well, it’s not possible to “delete” those pages from Google (unless you get a court injunction ordering Google to do so). But he can add in more positive content about the person, and try to boost these web pages up the ranking using search engine optimization (SEO) techniques.

But if an individual, a business or an organization’s reputation is already bad due to their behavior, no matter how much positive content is generated, even more negative content can still get its way into the search pages. This is especially so when everyone can publish nowadays on the Internet by means of blogging.

With the advent of Internet, and social media more recently, reputation management has become very important for individuals, businesses and organizations in their branding, marketing and PR efforts.

Perhaps the best policy is do like what Google says, “Don’t be evil”. Be good and people will talk about us well on the Internet.

But in case there is any negative content, one can contact the web site owner, or participate in its forum or blog, and try to set things right, perhaps by posting feedback or comments on the web sites. Be professional and don’t hide behind anonymous email address which I believe some commentators did on this blog when I talked about them. Be respectful. Don’t point fingers and don’t lose temper.

Today we no longer can ignore what people say about us on the Internet. The long term solution is to be good and not evil. As for my customer, all the best to him for what he intends to do.

A customer wants to create a simple web site of 6 or 7 static web pages.  The site introduces their company and products, and attract enquiries through an online form.

He asked me to introduce web developers for him.  Besides suggesting my partner web designers for any web development job as I normally do, I also suggested him do it himself, especially if it is such a simple web site.

Customer can consider using any free content management system (CMS) out there, such as Drupal and Joomla.  A good CMS enables you to develop a complete web site with little or no technical knowledge.

But CMS to some customers is still quite technical.  Why not use a blogging system like WordPress instead?  You can create static pages using WordPress, and announce latest news and promotion from time to time by means of blogging.  This RickySoo.com web site is created using WordPress.

In fact, for businesses who want to build a web site, I would suggest make it a blog, especially if the web site is not too complicated.  Businesses should use blog not because it’s the “in” thing to do now, but it could be the most cost-effective way as well.

Learning WordPress is easier than learning a typical content management system.  You just need to download WordPress, install on your web site, set up everything, put in the content, and maintain it along the way.  Find out more on how to set up a blog here.

At the beginning there will be some learning curve.  But soon my customer will become a pro in WordPress, and he will love it.  The good thing is that, he can apply the WordPress skills to replicate other web sites as he wishes.

Do it yourself!