Mar 11 2009
To Obey, To Serve & To Love
In customer service, perhaps there are three kinds of attitude that we can adopt.
We can be obedient to the customers and obey whatever they ask us to do. Tell me what you want and I’ll do it for you. If you don’t tell me anything then I will not do anything for you.
We can also be of service to the customers and serve them in their needs and wants. Is there anything I can help you? I have become more proactive in serving you.
We can also be “loving” to the customers by giving them our “love”, not only our service. We are here to bless you and make your life better. We will serve you even if you are not (yet) our customer.
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I suppose somewhere along the line, we have to be proactive. But prospective customers are not so easy to identify and harder to convince that we are just helping them first.
I am in a MLM business and have told myself that this will be my approach. It’s tough but I am working on it.
Regards