Dec 23 2008
Customers, Please Go Away!
Have you ever composed an email or made a phone call to your service provider to make a complaint, only to find yourself being ignored? There is no reply from them whatsoever!
When a customer sends me some complaint, comment and suggestion, I have learned to at least give an acknowledgment in reply.
When a customer takes her precious time to complain to me, I want to thank God because, unlike some customers who simply walk away to another provider, she is still concerned of me and wants to do business with me!
When we are so bogged down by work, we forget whom we are working for. Customers are the reason we businesses exist and they are the one we serve and the reason of our work. They are our kings, and should be considered as distraction or interruption.
So, do not ever ignore your customers, no matter how slight the issue is. Ignoring them is as good as asking them to just go away!
Read related posts
Be updated about this blog by email or in your feed reader (RSS)!
