Nov 17 2008
Bless Our Customers - And Never Curse!
Nearly two years ago, a customer in hosting services left me for another hosting provider because of cheaper price there.
But recently they have been having some service problems with that provider. They contacted me and migrated everything back to me.
When they left me, they took their one domain name away. But when they came back, their business has grown and now they returned with three domain names!
I’ve been wondering what problems they have been facing with that provider. If it was not because of those problems with the provider, I guess perhaps they would not switch provider again. I heard a businessman said that one business can beat another not because of its own strengths, but often because of the folly of the other.
But why did the customer return to me and not choose yet another provider? Perhaps this is due to the policy to continue serving customers even though they have left. Or perhaps they subscribed to my mailing list before and so have been hearing from me by email and know what my hosting services are up to.
So it’s good to bless (and never curse) customers even they leave us. Those who bless others will be blessed, perhaps even three times more 
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